What You Consent to by Using Our website
What Information We Collect
We gather two types of information about users through our website:
When users come to our website, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our website were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs from which you linked to our website. Collecting such information may involve logging the IP address, operating system and browser software used by each user of our website. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of our website may not work properly.
Personally Identifiable Information
We collect Personally Identifiable Information that you provide to us when you register for an account, update or change information for your account, purchase products or services, complete a survey, sign-up for email updates or online courses, participate in our public forums, send us email messages, and/or participate in online courses or other services on our website. We may use the Personally Identifiable Information that you provide to respond to your questions, provide you with the specific course and/or services you select, send you updates about online courses offered by Fret Dojo or other Fret Dojo events, and send you email messages about website maintenance or updates.
Account Registration. If you register for an account on our website, you may be required to provide us with Personally Identifiable Information such as your name and email address.
Updates. Fret Dojo may offer you the ability to receive updates either via email or by postings on portions of our website that are only accessible to registered users. In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name and email address.
Participation in Online Courses and Clubs. Fret Dojo offers users the opportunity to participate in online courses and clubs on or through our website. If you desire to participate in a course or club, you will be asked to provide us with certain information necessary for you to participate in the course or club. This information may include, among other things, your name and email address. If you participate in an online course or club, we may collect from you certain student-generated content, such as assignments you submit and student feedback. We may also collect course data, such as student responses to questionnaires and surveys.
Communications with Fret Dojo. Fret Dojo may receive Personally Identifiable Information when you send us an email message or otherwise contact us.
Third Party websites. Fret Dojo may receive Personally Identifiable Information when you access or log-in to a third party website, e.g., Zoom. This may include the text and/or images of your Personally Identifiable Information available from the third party website.
Surveys. Fret Dojo may receive Personally Identifiable Information when you provide information in response to a survey operated by us.
Partner websites. Partner websites providing online course and club related tools and services to Fret Dojo users may collect nonfinancial individual level user data regarding the individual’s use of that partner website while engaged with such online course and club related activities, and the partner websites may share that data with Fret Dojo for the purpose of improving Fret Dojo’s services, the partner website’s services, and the individual student’s educational experience. This data includes information such as the amount of time spent on the partner website and pages viewed.
Third Party Credit Card Processing. Fret Dojo provides you with the ability to pay for online courses, clubs and other services using a credit card through a third party payment processing service provider. Please note that our service provider – not Fret Dojo – collects and processes your credit card information.
How We Use the Information
Non-Personal Information. Fret Dojo uses Non-Personal Information to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our website. We may also use it for other business purposes.
Updates. We use Personally Identifiable Information collected when you sign-up for our various email or update services and our online courses and clubs to send you messages in connection with our website and our online courses and clubs. We may also archive this information and/or use it for future communications with you.
Forums. To facilitate your use of our forums, we use Personally Identifiable Information collected during your use of our forums. We reserve the right to reuse forum posts containing Personally Identifiable Information in future versions of our courses that we offer and to enhance future course offerings. We may archive this information and/or use it for future communications with you and/or provide it to the instructor(s) associated with the courses you have taken and the clubs you join. We may also use or publish posts submitted on the forums without using Personally Identification Information.
Participation in Online Courses. We use the Personally Identifiable Information that we collect from you when you participate in an online course or club through the website for processing purposes, including but not limited to tracking attendance, progress and completion of an online course. We may also share your Personally Identifiable Information and your performance in a given online course or club with the course and club instructor or instructors or other individuals designated by the instructor or instructors to assist them with the creation, modification or operation of the course or club. We may also archive this information and/or use it for future communications with you.
Communications with Fret Dojo Business Partners. We may share your Personally Identifiable Information with business partners of Fret Dojo so that Fret Dojo’s business partners may share information about their products and services that we believe may be of interest to you.
Research. We may share general course data, information about your activity on our website, and demographic data from surveys operated by us with our business partners so that our business partners may use the data for research related to online education.
Disclosure to Fret Dojo Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, “Contractors”) to assist us in providing our products and services to you. Our Contractors may have limited access to your Personally Identifiable Information in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of our website and/or online course and club access. Personally Identifiable Information made available to these Contractors is limited to the information reasonably necessary for them to perform their limited function for us.
Disclosure to Acquirers. Fret Dojo may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Fret Dojo to which your Personally Identifiable Information relates.
e-Readers. If we receive any Personally Identifiable Information related to your use of designated e-Readers to access Fret Dojo materials, we may archive it, and use it for research, business, or other purposes.
Confidentiality & Security of Personally Identifiable Information
Updating or Deleting Your Personally Identifiable Information
You can access your Personally Identifiable Information and confirm that it remains correct and up-to-date by logging into the website and visiting your user account page. You may also contact us via firstname.lastname@example.org. We try to answer every email promptly, but may not always be able to do so. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information. If you have any privacy-related questions, unresolved problems, or complaints you may contact us at email@example.com.
International Privacy Practices
Fret Dojo’s websites are primarily operated and managed on servers located and operated within the United States. In order to provide our products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the country where you reside or are located. Accordingly, if you reside or are located outside of the United States, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. If you reside or are located outside of the United States, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the United States to the extent feasible under applicable law. By using and accessing our products and services, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside and understand that the protection of such information may be different than required under the laws of their residence or location.
No Information from Children Under 13
Fret Dojo strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our website from persons under years of age, and no part of our website is directed to persons under thirteen (13) years of age. If you are under thirteen (13) years of age, then please do not use or access our website at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons less than thirteen (13) years of age that has been collected on our website without verified parental consent upon learning of the existence of such Personally Identifiable Information.
Effective as of 1st August, 2017