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Privacy Policy

Privacy Policy

Purpose

The purpose of this Privacy Policy is to describe how Fret Dojo (“Fret Dojo”, “us”, “we”, or “our”) collects, uses and shares information about you. Please read this Privacy Policy carefully to understand what we do. If you do not understand any aspect of our Privacy Policy, please feel free to contact us at support@fretdojo.com. Your use of our website (www.fretdojo.com) is also governed by our Terms of Use.

What Information this Privacy Policy Covers

This Privacy Policy covers information we collect from you through our website. Some of our website’s functionality can be used without revealing any personal information, though for features or services related to our courses, personal information is required. If you do not use these specific features or services on our website, then the only information we collect will be “Non-Personal Information” (i.e., information that cannot be used to identify you). Non-Personal Information includes information such as the web pages that you have viewed. In order to access certain features and benefits on our website, you may need to submit “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include information such as your name and email address, among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Fret Dojo. Inaccurate information may affect your ability to use our website, the information you receive when using our website, and our ability to contact you. For example, your email address should be kept current because that is one of the primary means by which we communicate with you.

What You Consent to by Using Our website

Please understand that by submitting any Personally Identifiable Information to us, you consent and agree that we may collect, use and disclose such Personally Identifiable Information in accordance with this Privacy Policy and our Terms of Use, and as permitted or required by law. If you do not agree with these terms, then please do not provide any Personally Identifiable Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that can be offered on our website.

What Information We Collect

We gather two types of information about users through our website:

Non-Personal Information

When users come to our website, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our website were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs from which you linked to our website. Collecting such information may involve logging the IP address, operating system and browser software used by each user of our website. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.

We also use or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and websites to which a user of our website links, the length of time each user spends at any particular area of our website, and the specific functionalities that users choose to use. Essentially, cookies are a user’s identification card for the Fret Dojo server. Web beacons are small graphic files linked to our server that allow us to track your use of our website and related functionalities. Cookies and web beacons allow Fret Dojo to serve you better and more efficiently, and to personalize your experience at our website. Cookies and web beacons are not used to retain Personally Identifiable Information. From time to time we may also use additional typical methods of collecting data.

You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of our website may not work properly.

Personally Identifiable Information

We collect Personally Identifiable Information that you provide to us when you register for an account, update or change information for your account, purchase products or services, complete a survey, sign-up for email updates or online courses, participate in our public forums, send us email messages, and/or participate in online courses or other services on our website. We may use the Personally Identifiable Information that you provide to respond to your questions, provide you with the specific course and/or services you select, send you updates about online courses offered by Fret Dojo or other Fret Dojo events, and send you email messages about website maintenance or updates.

Account Registration. If you register for an account on our website, you may be required to provide us with Personally Identifiable Information such as your name and email address.

Updates. Fret Dojo may offer you the ability to receive updates either via email or by postings on portions of our website that are only accessible to registered users. In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name and email address.

Forums. Fret Dojo may offer public forums from time to time (the “Forums”) where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us and other third party providers with Personally Identifiable Information such as your name and email address. Personally Identifiable Information shall not include any information posted or sent by or to you via any public Forum. Please keep in mind that information you post or make available in Forums will be publicly available. Accordingly, you should be careful when posting any personal or sensitive information. Please also reference our Terms of Use for our Rules for Online Conduct and additional information about proper use of our Forums.

Participation in Online Courses and Clubs. Fret Dojo offers users the opportunity to participate in online courses and clubs on or through our website. If you desire to participate in a course or club, you will be asked to provide us with certain information necessary for you to participate in the course or club. This information may include, among other things, your name and email address. If you participate in an online course or club, we may collect from you certain student-generated content, such as assignments you submit and student feedback. We may also collect course data, such as student responses to questionnaires and surveys.

Communications with Fret Dojo. Fret Dojo may receive Personally Identifiable Information when you send us an email message or otherwise contact us.

Third Party websites. Fret Dojo may receive Personally Identifiable Information when you access or log-in to a third party website, e.g., Zoom. This may include the text and/or images of your Personally Identifiable Information available from the third party website.

Surveys. Fret Dojo may receive Personally Identifiable Information when you provide information in response to a survey operated by us.

Partner websites. Partner websites providing online course and club related tools and services to Fret Dojo users may collect nonfinancial individual level user data regarding the individual’s use of that partner website while engaged with such online course and club related activities, and the partner websites may share that data with Fret Dojo for the purpose of improving Fret Dojo’s services, the partner website’s services, and the individual student’s educational experience. This data includes information such as the amount of time spent on the partner website and pages viewed.

Third Party Credit Card Processing. Fret Dojo provides you with the ability to pay for online courses, clubs and other services using a credit card through a third party payment processing service provider. Please note that our service provider – not Fret Dojo – collects and processes your credit card information.

How We Use the Information

Non-Personal Information. Fret Dojo uses Non-Personal Information to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our website. We may also use it for other business purposes.

Personally Identifiable Information. Except as set forth in this Privacy Policy or as specifically agreed to by you, Fret Dojo will not disclose any Personally Identifiable Information we gather from you on our website. In addition to the other uses set forth in this Privacy Policy, we may disclose and otherwise use Personally Identifiable Information as described below. We may also use it for research and business purposes, including improving and customizing our website and the products and services we offer.

Updates. We use Personally Identifiable Information collected when you sign-up for our various email or update services and our online courses and clubs to send you messages in connection with our website and our online courses and clubs. We may also archive this information and/or use it for future communications with you.

Forums. To facilitate your use of our forums, we use Personally Identifiable Information collected during your use of our forums. We reserve the right to reuse forum posts containing Personally Identifiable Information in future versions of our courses that we offer and to enhance future course offerings. We may archive this information and/or use it for future communications with you and/or provide it to the instructor(s) associated with the courses you have taken and the clubs you join. We may also use or publish posts submitted on the forums without using Personally Identification Information.

Participation in Online Courses. We use the Personally Identifiable Information that we collect from you when you participate in an online course or club through the website for processing purposes, including but not limited to tracking attendance, progress and completion of an online course. We may also share your Personally Identifiable Information and your performance in a given online course or club with the course and club instructor or instructors or other individuals designated by the instructor or instructors to assist them with the creation, modification or operation of the course or club. We may also archive this information and/or use it for future communications with you.

Communications with Fret Dojo. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Policy. We may also archive this information and/or use it for future communications with you.

Communications with Fret Dojo Business Partners. We may share your Personally Identifiable Information with business partners of Fret Dojo so that Fret Dojo’s business partners may share information about their products and services that we believe may be of interest to you.

Research. We may share general course data, information about your activity on our website, and demographic data from surveys operated by us with our business partners so that our business partners may use the data for research related to online education.

Disclosure to Fret Dojo Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, “Contractors”) to assist us in providing our products and services to you. Our Contractors may have limited access to your Personally Identifiable Information in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of our website and/or online course and club access. Personally Identifiable Information made available to these Contractors is limited to the information reasonably necessary for them to perform their limited function for us.

Government Authorities, Legal Rights and Actions. We may share your Personally Identifiable Information with various government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personally Identifiable Information when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Fret Dojo, the website, our users, customers, or others; and in connection with our Terms of Use and other agreements.

Disclosure to Acquirers. Fret Dojo may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Fret Dojo to which your Personally Identifiable Information relates.

e-Readers. If we receive any Personally Identifiable Information related to your use of designated e-Readers to access Fret Dojo materials, we may archive it, and use it for research, business, or other purposes.

External Links

For your convenience we may provide links on our website and in communications to you to websites operated by organizations other than Fret Dojo (“Third Party websites”) that we believe may be of interest to you. We do not disclose your Personally Identifiable Information to these Third Party websites without obtaining your consent. We do not endorse and are not responsible for the privacy practices of these Third Party websites. If you choose to click on a link to one of these Third Party websites as it may be provided to you by us, you should review the privacy policy posted on the Third Party website to understand how that Third Party website collects and uses your Personally Identifiable Information.

Confidentiality & Security of Personally Identifiable Information

We consider the confidentiality and security of your information to be of the utmost importance. We will use industry standard physical, technical and administrative security measures to keep your Personally Identifiable Information confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless we have good faith belief that such disclosure is necessary in special cases, such as a physical threat to you or others. Because the Internet is not a 100% secure environment we cannot guarantee the security of Personally Identifiable Information, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our website are not encrypted.

Updating or Deleting Your Personally Identifiable Information

You can access your Personally Identifiable Information and confirm that it remains correct and up-to-date by logging into the website and visiting your user account page. You may also contact us via support@fretdojo.com. We try to answer every email promptly, but may not always be able to do so. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information. If you have any privacy-related questions, unresolved problems, or complaints you may contact us at support@fretdojo.com.

International Privacy Practices

Fret Dojo’s websites are primarily operated and managed on servers located and operated within the United States. In order to provide our products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the country where you reside or are located. Accordingly, if you reside or are located outside of the United States, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. If you reside or are located outside of the United States, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the United States to the extent feasible under applicable law. By using and accessing our products and services, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside and understand that the protection of such information may be different than required under the laws of their residence or location.

Changing Our Privacy Policy

Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our website. We will notify you of any material change to this Privacy Policy by posting a notice on our website’s homepage for a reasonable period of time following such update, and by changing the effective date (located at the bottom of this page). Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.

No Information from Children Under 13

Fret Dojo strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our website from persons under years of age, and no part of our website is directed to persons under thirteen (13) years of age. If you are under thirteen (13) years of age, then please do not use or access our website at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons less than thirteen (13) years of age that has been collected on our website without verified parental consent upon learning of the existence of such Personally Identifiable Information.

Effective as of 1st August, 2017

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